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The currently happening situation can cause delays to delivery time depending on the travel restrictions currently in place in your country. We actively try to avoid doing this but if we do, we will use couriers such as UPS and DHL where possible to ensure delivery in the shortest possible timeframe.
You can cancel your order within 24 hours after your purchase.
Once the item has been shipped, which is within 3-5 business days, you can check the status of the delivery with your tracking number, which will be sent to you via email. If you haven’t received your tracking number please check your Spam folder or contact us.
Standard worldwide shipping takes 5-10 business days and in rare cases 15+ business days. Delivery time frames vary for every destination country. Please see our FAQ page for more information.
When your order is fulfilled, we will automatically email you a tracking number. If you do not receive your tracking number within 7 business days, please contact us!
Occasionally we ship orders in multiple packages. This requires us to assign more than one tracking number to your order. If your order is shipped in multiple packages, we will email you all tracking numbers automatically when your order is fulfilled.
Unfortunately, we are unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the courier and local laws and all customs charges will be payable by the customer and will not be covered by Moxxx Ltd.
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
If you need to change your shipping address, please do so as soon as possible after purchase. Once an order has been shipped, we cannot change the shipping address.
IMPORTANT: Please, make sure to correctly enter your address at checkout. If a delivery issue occurs due an incorrect or incomplete shipping address, you will be responsible for it and we will not be able to refund you.