• FREE Delivery on all products.

How do I return my order?

Something not right? No problem. Let us know and we’ll get it straightened out.
MOXXX do not currently offer exchanges - just refunds!


Item(s) must be unworn & unwashed. All labels must still be attached to return the goods.
Item(s) cannot be returned if the care label has been cut/removed.
If you are returning bikini bottoms or ladies briefs, it must be in its original packaging, all tags still attached and the hygiene slip must still be in place.
If you are returning socks, they must be in their original packaging and sealed.
We do not accept Men's underwear as returns. 
All items returned will be inspected before any action is taken by staff members.

You have 7 days from the date you received your items to make a return.

Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!

All returns must be registered through our returns portal. This is to ensure the returns process is as speedy and simple as possible. 

 

Can I exchange my item?

Unfortunately, we currently don't offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds.

We aim to have your return refunded as soon as it has been received back into our warehouse, allowing you to reorder as quickly as possible. This will usually be within 5-7 working days of you posting the return with your chosen returns service.

If you need a different size or colour of an item, you will need to place a new order. You will be notified via email when we have processed your refund.

 

Have you received my return yet?

UK Returns

Depending on the service you've chosen to use to return your item(s), it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

We'll be in touch by email once the return has been processed to confirm your refund.

International Returns

Depending on the service & country you're returning your item(s) with, it can take 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed.

If your return is marked as delivered, sit tight, our returns team will be in touch to confirm your refund ASAP!

 

I have received a faulty item.

In the unlikely event you have received a defective item, please contact us immediately with the following information:

- Your order number
- Which item is damaged
- A description
- Photographic evidence


Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.